Do You Have A Physical Store? Not yet! We are currently solely selling our products online.
How Do I Track My Order? Once your order has been shipped you will be emailed your tracking information.
I Need To Change Something On My Order. How Can I Do That? If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I Just Placed My Order. Can I Add Another Item To It? Unfortunately, we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 2 hours of the original order.
My Order Won’t Go Through. What Should I Do? If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: Phone: (888) 293-5013 Ext. #1
M-F 10:00AM – 7:00PM CT (Central Time), S-S CLOSED
Where Is My Order Confirmation? As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder.
When Will My Order Ship? Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Why Was My Order Canceled? Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. Rest assure these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
Can I Return Or Exchange My Order? Yes, as long as it is still within our allowed 14 days for return. We do not accept returns or exchanges after 14 days of your original purchase. Please review the "RETURN POLICY" page.
How Do I Return Or Exchange My Order? First, please review the "RETURN POLICY" page. Email us requesting to return or exchange your item(s), then please wait to be approved or denied. You will receive further instructions from that point. email us: firstname.lastname@example.org
Can I Return Or Exchange Items That Were Purchased On Sale? Sale items cannot be returned or exchanged. For our full Return & Exchange Policy, please review the “RETURN POLICY” page.
How Long Does It Take To Process My Return?Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
How Long Does Shipping Take? With ground shipping most items take 7-10 business days from purchase date to receive unless stated otherwise in their description. International orders may also take longer.
Was I Charged Twice? Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.
I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On? If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information? Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email us: email@example.com
I’m In Love With Something That’s Out Of Stock In My Size! What Can I Do? New items can sell out quickly, but we may get more soon! Nearly all of our handbags and accessories are one-of–a-kind. Because we only acquire one of each item, we cannot restock specific pieces. We are always on the lookout for amazing pieces and often stock the store with similar styles, so please check back to find our latest handbags and accessories. We promise you’ll fall in love.